Independent retailers scored highly in the Which? annual survey of the best and worst UK shops.
In the list of 100 stores, Independent DIY and decorating stores came third, with an overall customer satisfaction score of 76%.
According to Which?, getting the basics right is vital for consumer happiness.
“Customers may even be willing to put up with the inconvenience of a queue or less than perfectly arranged shelves if the products are worth it,” they said.
Cosmetics retailer Lush, founded in a garden shed, came out on top with a score of 80%, closely followed by retail giant John Lewis.
Independent stores featured highly in the top 10, including furnishing, homewares and electrical shops.
from Small business accounts http://ift.tt/1dAmlj4 via check out these guys
from Tumblr http://ift.tt/1FQG74r
No comments:
Post a Comment